Welcome to Duplex Communications

0203 411 8218
[email protected]

FAQs

Do your products come with a guarantee?

All our products come with the manufacturers guarantee, usually 2 years but this does vary between product and manufacturer.

How long does it take before I receive my order?

99% of our customers receive their order the next day, subject to stock availability, location and courier service used.

How do I know if my order has been processed and dispatched?

You will receive an e-mail to confirm that your order has been processed and a separate e-mail to confirm that it has been dispatched. If you wish to track your delivery, please email [email protected]

Can I pick a time to have my goods delivered?

Yes you can, we aim to get all products shipped on a next day delivery subject to availability, and additionally you can request Pre 12:00 and Saturday deliveries for an additional cost. All of these delivery times only include mainland UK as shipping times will vary for overseas shipments. For international shipments please email your query to [email protected]

Do you ship internationally?

Yes we do ship worldwide, although you will need to request a quote from our sales team to as prices will vary dependant on destination – please email [email protected]

Can I try the product before I buy it?

Yes, we have a standard 14 day trial period for the majority of our products, please contact our sales team for further details. This is a service for business customers only.

What headset will be best for me?

When buying a headset you need to consider a few things as follows:
– is my environment quiet or noisy
– what is the make and model of the phone I am connecting to or am I connecting to a PC
– do I need a wireless headset or a wired headset
– if I want a wireless headset do I want to be able to answer remotely
– with these answers please feel free to call us on 0845 2600781 and we will discuss your options with you

What bottom cable do I need for my headset?

As there are many different types of headsets and handsets available on the market each needing different connection types, we would recommend you calling our highly trained sales team where we will be happy to give you our expert advice and make sure you receive the right product to suit your needs. Alternatively there is a compatibility tab on the product pages on our website where you can check this.

What is the difference between Bluetooth and DECT?

DECT technology allows for wireless encrypted secure communication between a headset/handset and a base unit, DECT technology also allows for a higher number of users to use the technology within a smaller area while allowing the user to move further away from the base-station. Bluetooth technology is not as secure and does not allow for a large amount of users within a small space, the usual distance a user can move away from their device is about 10m compared to up to 150-200m on DECT depending on how the DECT unit is setup.

What is the difference between binaural and monaural?

Monaural is a single ear headset, ideal for users who wish to take a call whilst still being aware of what’s going on around them. Binaural is a double ear headset, this is great for users who need full focus on the call and do not wish to hear background noise in the office.

What is the difference between voice tube and noise cancelling?

Voice tube microphones transmit the majority of background sound heard within a work space, it operates similar to a normal desk phone handset, if there is any background noise around you then that noise will be transmitted over the telephone. Noise cancelling reduces background noise, it is recommended that if you work in a call centre or a shared work space, then using a noise cancelling headset will increase the clarity between the caller and yourself.

How do I open a business account?

Either submit your details via our website or email [email protected] Our trade accounts are subject to satisfactory credit checks, so can take up to 7 days to set up.

What if my product is faulty when I receive it?

Faulty products need to be reported within 72 hours from receipt of goods please visit our returns page for more information.