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A ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a USB connection at one end of the lead that plugs into the USB port on your PC and two QD’s for headset connection. It has an in-line control with volume and mute functions. Learn More

The JPL Telecom BL-055-DT is a weighted desk base dock for the BL-055+P for users who prefer to have their headset controls firmly sat on their desk. The BL-055+P magnetically docks into the cradle to create a functional desk base headset control. The BL-055-DT has a softphone button which is optimised to automatically launch Microsoft Teams out of the box. If you need an alternative softphone, a download is available from the JPL Gateway

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The Busylight Alpha is a do not disturb light that visually signals your online status. This helps to reduce unwanted interruptions. It also serves as a phone ringer light and speaker - eliminating the risk of missing a call. It connects via a USB cable and is easy to install. It automatically synchronizes with your UC platform such as Microsoft Teams, Skype for Business, Lync, Cisco Jabber, Ring Central, Avaya, 3CX, Zoom, and many more.

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Optional accessory for the JPL-Explore DECT Wireless Headset. Allows the DECT headset to connect wirelessly to any three Bluetooth devices simultaneously (mobile, dongle, tablet) Learn More

The BL-11+P is a ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a QD connection at one end of the lead that plugs into the QD of your desk phone bottom lead and two QD’s for headset connection. Learn More