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A ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a USB connection at one end of the lead that plugs into the USB port on your PC and two QD’s for headset connection. It has an in-line control with volume and mute functions. Learn More

ENJOY THE SOUND OF SILENCE Be more productive everyday without missing a beat or disturbing your colleagues. Silent Mice have the same click feel without the click noise – over 90% noise reduction.* Durable, high performance feet quietly glide over the desktop. A smooth scroll wheel completes the silent experience. Silent Mice eliminate excess noise and help create a quieter solution for everyone in the office. Make this your last annoying click. Your coworkers will thank you. *Compared to Logitech B170 Learn More

MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves CSR training. Learn More

This Y-training cable connects two Jabra Quick Disconnect (QD) headsets to one PC, so supervisors can either stay muted or join the conversation. Ideal for telephone training. Learn More

Electronic Hook Switch Cable for remote deskphone call control (answer/end). This cable eliminates the need for a HL10 Handset Lifter. This cable works with Avaya deskphones and with the Savi 700 and CS500 series of headsets. Product No: APV-66 Learn More

Electronic Hook Switch Cable for remote deskphone call control (answer/end). This cable eliminates the need for a HL10 Handset Lifter. This cable is compatible with Cisco IP Phone models 7942G, 7945G, 7962G, 7965G, 7975G Product No: 38350-13 Learn More

Connect a USB headset to a desk phone, softphone, and mobile phone! The Jabra Link 950 helps boost productivity by enabling you to use a USB headset, either with just your desk phone or with your desk phone and softphone. Choose from corded and wireless USB headsets and look for Bluetooth functionality if you also want the headset to connect to a mobile phone. It's simple to set up and has a small, unobtrusive footprint on the desktop. USB-A and USB-C versions available. Learn More

The Poly DA80 is a high-performance USB audio processor for analog headsets that allows you to easily switch between your desk phone and soft phone without having to change headsets. Equipped with Inline Control - this enables users to answer, end, mute and control the volume of calls without changing the settings on the computer. Other features include built in DSP technology, superior noise and echo cancellation and the DA80 meets OSHA and Noise At Work regulations. Simply connect your Poly headset the QD connection point and you're ready to go! Product No: 201852-02 Learn More

Use this bundle to connect two premium Poly stereo headsets to a PC for softphone training calls. The useful USB training adapter also has a mute button. Compatible with Zoom, Microsoft Teams and other call centre based softphone platforms. Learn More