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The BL-11+P is a ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a QD connection at one end of the lead that plugs into the QD of your desk phone bottom lead and two QD’s for headset connection. Learn More

Connect a USB headset to a desk phone, softphone, and mobile phone! The Jabra Link 950 helps boost productivity by enabling you to use a USB headset, either with just your desk phone or with your desk phone and softphone. Choose from corded and wireless USB headsets and look for Bluetooth functionality if you also want the headset to connect to a mobile phone. It's simple to set up and has a small, unobtrusive footprint on the desktop. USB-A and USB-C versions available. Learn More

Use this bundle to connect two premium Poly stereo headsets to a PC for softphone training calls. The useful USB training adapter also has a mute button. Compatible with Zoom, Microsoft Teams and other call centre based softphone platforms. Learn More

UI 20 BL Advanced Busylight with ringer is designed for open office workers who need time to concentrate while never missing a call. A LED unit signals status and calls, while automatically synching with eg. Microsoft Teams and Cisco Jabber. (formerly Sennheiser) Learn More

The next generation headset for desk workers in the New Open Office. Increase efficiency by 40% by improving reaction time whilst multi-tasking to maintain accuracy with EPOS BrainAdapt™ and industry-leading voice pickup by EPOS AI™ 

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MDA500 QD Series of audio processors are corded switchers for Quick Disconnect (QD) headsets. Easy-to-use call controls and improves CSR training. Learn More

The Busylight Alpha is a do not disturb light that visually signals your online status. This helps to reduce unwanted interruptions. It also serves as a phone ringer light and speaker - eliminating the risk of missing a call. It connects via a USB cable and is easy to install. It automatically synchronizes with your UC platform such as Microsoft Teams, Skype for Business, Lync, Cisco Jabber, Ring Central, Avaya, 3CX, Zoom, and many more.

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Stylish and compact, the UI 760 interface box works with any phone or PC to record your calls in high-resolution clarity. And the Sound Clarity System filters out background noise to make sure you always get the message. Learn More

This Y-training cable connects two Jabra Quick Disconnect (QD) headsets to one PC, so supervisors can either stay muted or join the conversation. Ideal for telephone training. Learn More