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A ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a USB connection at one end of the lead that plugs into the USB port on your PC and two QD’s for headset connection. It has an in-line control with volume and mute functions. Learn More

The JPL Telecom BL-055-DT is a weighted desk base dock for the BL-055+P for users who prefer to have their headset controls firmly sat on their desk. The BL-055+P magnetically docks into the cradle to create a functional desk base headset control. The BL-055-DT has a softphone button which is optimised to automatically launch Microsoft Teams out of the box. If you need an alternative softphone, a download is available from the JPL Gateway

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To take advantage of the full wideband audio that is offered with the Avaya 9600 phones, use the HIS Adapter Cable with your wideband headset. Quick Disconnect (QD) capability allows the headset to detach without losing the call. Compatible with Poly SupraPlus and Encore Ranges. Please also check compatibility tab. Product No: 72442-41 Learn More

MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves CSR training. Learn More

A training adapter that allows two headsets to work with one phone and has an in line mute switch Product No: 27019-01 Learn More

Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Poly Voyager Focus UC Stereo Bluetooth headset. Product No. B825 Learn More

These new and improved BT700 dongles with a refreshed look and compact form factor which allows you to leave it in your laptop or PC to save space! Fitted with the latest BT v5.1 Bluetooth low energy technology, giving you greater wireless range and faster connection. Compatible with Voyager 8200, 6200, 5200, 4300, Focus2 Learn More

For office/home/hybrid workers who wants discrete wireless earbuds that are optimized for communication and audio use. Each bud has a three-mic array that triangulates on your voice and minimizes surrounding noise so you’re always loud and clear. Combined with hybrid and adaptive Active Noise Canceling (ANC), and advanced noise blocking algorithms ensures crystal clear audio on both sides of the call. Designed for all day wear, these buds are lightweight, come with 3 sizes of conical-shaped ear tips engineered for maximum comfort.

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Electronic Hook Switch Cable for remote deskphone call control (answer/end). This cable eliminates the need for a HL10 Handset Lifter. This cable works with Avaya deskphones and with the Savi 700 and CS500 series of headsets. Product No: APV-66 Learn More