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A ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a USB connection at one end of the lead that plugs into the USB port on your PC and two QD’s for headset connection. It has an in-line control with volume and mute functions. Learn More

Training cable: 2 x EasyDisconnect to EasyDisconnect - Open microphone and open speaker on both the trainee and trainer side, with the option to mute the trainer at any given time (formerly Sennheiser) Learn More

The JPL Telecom BL-055-DT is a weighted desk base dock for the BL-055+P for users who prefer to have their headset controls firmly sat on their desk. The BL-055+P magnetically docks into the cradle to create a functional desk base headset control. The BL-055-DT has a softphone button which is optimised to automatically launch Microsoft Teams out of the box. If you need an alternative softphone, a download is available from the JPL Gateway

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Connect any EPOS Bluetooth® audio device quickly and easily to your PC or Mac and tablet via a harmoniously designed USB-C dongle. The universal connector simplifies busy workdays and superior audio and voice quality sets you up for success. (formerly Sennheiser) Learn More

The BL-11+P is a ‘Y’ Training Lead that allows supervisors to listen to an agent’s call during a training/coaching session and take control if needed. The lead has a QD connection at one end of the lead that plugs into the QD of your desk phone bottom lead and two QD’s for headset connection. Learn More

UI10 Busy light is for sole use with EPOS IMPACT SDW 5000 Series headsets. With red, green and yellow colour your status is reflected from a distance to avoid disruption. Learn More

A durable, single sided wired headset. This headset is designed for use with a deskphone so has a quick disconnect (QD) but also comes with a USB-ED-01 USB-A converter cable so you can use it for deskphone or softphone/laptop use Learn More

Bottom cable: EasyDisconnect to Modular Plug - Coiled cable - code 08 To be used for direct connection to Cisco deskphones. (formerly Sennheiser) Learn More

Spare single sided headset for the SDW 5000 Series which has a leatherette ear cushion, bendable arm boom and an integrated busylight.

(formerly Sennheiser) Learn More